Support

Questions and answers

How do I pay?

You can pay by MTN Mobile Money, Airtel Money, Visa / Mastercard. After you order, you get an invoice. Click "Pay now" and follow the steps on your phone.

Why should I pay yearly?

Yearly plans cost up to 40% less than paying monthly, and you don't have to remember a payment every month. We remind you before every renewal.

Will my price go up when I renew?

No. Hosting renews at the price you signed up at.

How long does setup take?

Most hosting accounts are ready within a few hours of payment during working hours. Domain registrations are usually active within minutes, and transfers take 5 to 7 days.

Can you move my website from another host?

Yes, free on all yearly hosting plans. We move your files, databases and email accounts.

Do you build websites?

Yes. We design business websites, online shops and school or NGO sites. Request a free quote on our website design page.

What happens if I forget to renew?

We send reminders by email before the due date. If an invoice stays unpaid, the service is paused, not deleted, and comes back as soon as you pay.

Is my website backed up?

Yes. Backups are stored away from your server. Business and Pro plans are backed up daily.

Do I own my domain?

Yes. The domain is registered in your name, and you can move it to another provider at any time.

Can I get a refund?

Hosting can be cancelled for a refund within 14 days of your first payment. Domain registrations cannot be refunded once registered. See our refund policy.

Still need help? Contact us or chat on WhatsApp.